Shipping Policy

Last Updated: October 9, 2026

At SiabyHina, we want your shopping experience to be simple, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

Orders are generally processed within 1–3 business days after confirmation of payment.

Please note:

• Orders are not usually processed on weekends or public holidays.

• During sales, promotions, or busy periods, processing may take longer.

• You will be notified if a significant delay affects your order, where possible.

Order processing time is separate from shipping and delivery time.

2. Shipping and Delivery Times

Estimated delivery times depend on your location, shipping method, and courier service.

• Domestic Orders: Estimated delivery within 3–7 business days after dispatch.

• International Orders: Estimated delivery within 7–21 business days after dispatch.

These are estimates, not guaranteed delivery dates. Remote locations, customs inspections, weather conditions, courier delays, and other circumstances may affect delivery.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

• Delivery destination.

• Package weight and dimensions.

• Shipping method selected.

• Applicable promotions or free-shipping offers.

If free shipping is available, any minimum order value or other conditions will be displayed on the website.

4. Order Tracking

When tracking is available, we may provide a tracking number or shipping confirmation after your order has been dispatched.

Please allow time for the courier’s tracking system to update. If your tracking information does not update for an extended period, contact our customer support team for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.

Additional charges or delivery delays may apply if a shipment must be redirected because of incorrect information.

6. Delayed or Missing Shipments

Although we work to ensure timely delivery, delays may occur due to courier operations, customs processing, severe weather, public holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can help investigate the shipment.

7. International Shipping and Customs

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the customer’s responsibility. Customs clearance requirements and processing times vary by country.

Customers are responsible for checking applicable import requirements before placing an international order.

8. Incorrect, Damaged, or Missing Items

Please inspect your package upon delivery. If your order arrives damaged, contains an incorrect item, or appears to be missing an item, contact us within 48 hours of delivery, where possible.

Please provide your order number and relevant photographs or other details to help us review the issue.

We will investigate and work with you to provide an appropriate resolution in accordance with our Refund and Returns Policy and applicable law.

9. Failed Delivery Attempts

Please ensure someone is available to receive the package when required by the courier.

If delivery fails because the address is incorrect, the recipient is unavailable, or the package is not collected, the courier may attempt redelivery or return the shipment to us.

Any additional shipping or redelivery charges will be handled in accordance with the applicable courier terms and consumer protection laws.

10. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Store Name: SiabyHina
Website: https://siabyhina.com/
Please include your order number when contacting us about an existing order.

Thank you for shopping with SiabyHina. We appreciate your trust and look forward to delivering a great shopping experience.