Refund and Returns Policy

Last Updated: October 9, 2026

At SiabyHina, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you experience an issue with your order, our Refund and Returns Policy explains how to request a return, exchange, or refund.

1. Return Eligibility

You may request a return if your item meets the following conditions:

• The item is unused, unworn, unwashed, and in its original condition.

• Original tags, packaging, and accessories are included, where applicable.

• You contact us within 7 days of receiving your order.

• You provide your order number and a description of the reason for your return.

Items that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

2. Items That Cannot Be Returned

For hygiene and product protection reasons, certain items may not be eligible for return, including:

• Items that have been worn, washed, damaged, or altered after delivery.

• Items without original tags or packaging, where these are required for return eligibility.

• Clearance or final-sale items, where clearly identified and permitted by applicable law.

• Personalized or custom-made products, unless they are defective or otherwise covered by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery, where possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the damage, defect, or incorrect item.

We will review your request and, where appropriate, arrange a replacement, exchange, refund, or another suitable resolution in accordance with applicable law.

4. How to Request a Return

To request a return:

1. Contact our customer support team using the email address listed on our website.

2. Include your order number and the reason for your return.

3. Wait for our instructions and return authorization, if required.

4. Package the item securely and follow the return shipping instructions provided by our team.

Please do not send items back before contacting us, as this may delay processing.

5. Return Shipping Costs

For returns due to a change of mind, an incorrect size selection, or personal preference, the customer may be responsible for return shipping costs, where permitted by applicable law.

If an item is defective, damaged, or incorrectly supplied, we will work with you to arrange an appropriate resolution, including return shipping where required by law.

Original shipping charges may be non-refundable for change-of-mind returns, except where otherwise required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will generally be issued to the original payment method.

• Processing will typically begin within 5–10 business days after approval.

• The time required for the funds to appear in your account may depend on your bank or payment provider.

If your refund has not arrived after the expected processing period, please contact us.

7. Exchanges

If you need a different size, color, or eligible product, contact us to ask whether an exchange is available.

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where appropriate.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have not been processed or shipped may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return procedure after delivery.

Your statutory cancellation rights, where applicable, remain unaffected.

9. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank account or payment provider.

2. Contact your card issuer or bank, as processing times may vary.

3. If the refund is still missing, contact our customer support team with your order details.

We will do our best to help you resolve the issue.

10. Policy Updates

SiabyHina may update this Refund and Returns Policy from time to time. Updates will be published on this page with a revised date.

Any changes will be subject to applicable consumer protection laws and will not remove rights that customers are legally entitled to.

11. Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact:

Store Name: SiabyHina
Website: https://siabyhina.com/

Please include your order number in all order-related inquiries so we can assist you more efficiently.

Thank you for shopping with SiabyHina. We appreciate your trust and look forward to serving you.